BOOKING & CANCELLATION POLICY

Booking Information
 

Bookings are essential in order to secure your spot. Please keep in mind, we cannot guarantee you will get a spot if you show up without a booking. 

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Please bring a yoga mat for Yoga classes. We have a limited number of hire mats and cannot guarantee there will be one available. Socks are required for all Pilates Reformer classes.

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Class Booking and Cancellation Policy 
 

• Booking opens at 5am, 7 days prior to class.

• Bookings cannot be accepted without a credit card on file.

• Our system will allow 1 x Pilates and 1 x Yoga booking per day – additional classes can be attended on a space available basis.

• Please arrive 10 minutes before your class as late entry is strictly not permitted, 2 minutes late is too late. For security reasons, the door to the studio will be locked at the beginning of each class. Please check in at reception before entering studios.

• BodyMindLife has a strict 2 hour cancellation window, if you are not able to attend your booking please cancel at least 2 hours prior to your class start time. We understand that life can be unpredictable which is why our 2 hour window is in place to give you plenty of time to make changes to your booking.

• All class cancellations must be made via your Account (Schedule) either online or via the app. We do not accept class cancellations via email or phone call, unless you are experiencing technical difficulties, in which case please contact your studio. 

• If you book a class and fail to cancel your booking at least 2 hours prior you will be automatically charged a $15 Late Cancellation fee (with the exception of 10 class pass holders, 2 x class per week members and pre-paid corporate accounts who will lose a class).

• If you simply do not show for your booking you will be automatically charged a $25 No-show charge.

• The Late fee and No-show fee is non-refundable. 

• This policy applies to all yoga and Pilates classes.

• The cancellation and booking policy is in place to ensure everyone has a fair chance to attend.  

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Waitlist Policy – Please treat the waitlist like you are booking a class.

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The waitlist function allows you to waitlist a spot in an already full class. When a spot in the class becomes available, the next person on the waitlist will be notified and must then book the class to accept their spot. You will not be automatically enrolled from the waitlist into class. Spaces that are cancelled inside of the 2 hour cancellation window will be charged the usual late fee and the space will be made available for anyone to book online.

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In order to utilise the waitlist function you must have your ’Schedule Updates’ text and email notifications turned on. You will receive both an email and an SMS when you are booked into a class via the waitlist. From this notification you can confirm or cancel the booking. To cancel your booking you need to respond ‘N’ more than 2 hours before the start of class to avoid the late cancellation or no-show charge. Please note, if you don’t confirm the booking the system will still consider you booked into the class as the spot is held for you. If you do not confirm your booking and do not show up for class you will be charged the no-show fee and the space will be available to walk-ins as per our Cancellation Policy. 

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If you have added yourself to the waitlist and longer want to attend the class, please cancel the waitlisted classes via your Account (Account Schedule).

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Membership and Pass Terms and Conditions 

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Online Membership: In order to join online classes you will need to login here to your account and hold a valid membership. If you are having trouble with your login or can’t remember your details please contact support@bodymindlife.online. The Online Membership can only be used for online classes.

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10 Class Pass: Gives you access to 10 classes at specific studios. Valid for 6 months from purchase date. This pass is non-refundable and non-transferable. No extensions or suspensions available. You can nominate 1 family member or friend to share your 10 Class Pass with. A maximum 2 people can share a  10 Class Pass. Please have your friend/family member register online and then contact your studio with the details so we can process package sharing on your pass. It is the responsibility of the class pass member to let us know of any changes to pass sharing relationships. 

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Trial Pass: For new students only – strictly 1 Trial Pass per person. Valid for 14 days from your first class booking, not purchase date. You have 12 months to activate your pass. No suspensions or extensions available. Please choose your Trial Pass carefully as you can only purchase one trial pass. 

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Fortnightly Membership: Please read your contract for a full membership contract details. Some important information below.

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• Studio Membership Payments are debited from your credit card fortnightly. We do not accept bank account payments or AMEX.

• You can book classes under your membership from your selected start date.

• Our system will allow 1 Pilates and 1 Yoga booking per day (depending on your membership type) – additional classes can be attended on a space available basis.

• Payments are non-refundable and non-transferable.

• There is no minimum contract period. A 14 Day notice period before your next scheduled payment is required for membership cancellation.

• Your final payment will be a full fortnightly payment.

• Payments will continue until further notice from you.

• Cancellation requests* must be submitted in writing. You won’t be able to select your cancellation date immediately as we require 14 days notice before your next scheduled membership payment to process the request. Any membership payments during this notice period are non-refundable.

• Once you have submitted your cancellation request, you will receive an email notification that it has been accepted. If you do not receive this request within 7 days of your cancellation request please contact us.  

• It is the responsibility of the member to cancel their membership. Non-attendance does not warrant a refund on membership payments. Memberships will not automatically cancel due to non-attendance.

• Suspensions* must be requested in writing via email with your start and end date. We require 7 days’ notice before your next scheduled payment to process your suspension request. 

• If you have a membership payment scheduled during this notice period – the payment will be processed and cannot be reversed. 

• The minimum suspension period is 7 days and you can suspend for a maximum of 56 days annually. 

• Days that have been paid for will be made available for use at the end of the suspension. 

• Memberships will not automatically be placed on suspension due to non-attendance.
   

Annual Memberships (please know these memberships are no longer available as a permanent membership option and we may only sell these during special membership promotions):

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• Annual Memberships are not currently available for purchase. Annual Memberships are non-refundable.

• Annual Memberships can be transferred to another member at a cost of $150. It can take 48 hours to process the transfer once we have the details from you.

• The minimum suspension period is 7 days and you can suspend for a maximum of 56 days on your 12 month pass. We are are unable to backdate suspensions or place the membership on hold without a return date

 

Sauna Cancellation Policy

 

We request a minimum of 2 hours notice to change or cancel a Sauna appointment. If you provide less than 2 hours notice, you will lose your booking and sauna pass for that session. Please note, if you simply do not show up to your appointment, you will also lose your booking and sauna pass for that session. Bookings are non-refundable however can be rescheduled with appropriate notice.

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Please arrive for your treatment 10 -15 minutes before your first session, and 5 -10 minutes before any following sessions. If you arrive late to your appointment and we have another appointment scheduled immediately after you, we may only be able to offer you your remaining time and we retain the right to charge full treatment fee.

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BodyMindLife Workshops Cancellation & Refund Policy 

There is no refund or credit for cancellations within 48 hours of the beginning of a workshop for any reason. You can transfer your workshop booking to a friend, please contact the studio to arrange.

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Guest Teacher Workshops Cancellation & Refund Policy

 

Guest Teachers may have their own cancellation terms, of which they will advise you separately.

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The terms outlined below act as a general rule but our guest teachers reserve the right to charge in addition to these:

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• 10% of the course fee is non-refundable 14 days or more before the beginning of the training or workshop.

• 50% of the course fee is non-refundable 13 days before the beginning of the training or workshop.

• There is no refund for cancellations within 48 hours of the beginning of a workshop.

• If you purchase a pass for multiple workshops and cannot attend part or all of the sessions, no refund is available for the unused portion.

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BodyMindLife and/or Guest Teachers reserve the right to cancel any course without notice. In this instance a full refund will be given.

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Teacher Training Course Refund & Withdrawal Policy:

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• All $300 deposits for Teacher Training courses are non-refundable.

• 10% of the course fee is non-refundable 14 days or more before the beginning of the training.

• 50% of the course fee is non-refundable 13 days before the beginning of the training.

• 3% processing fee charged for all Teacher Training Payment Plans.

• There is no refund or credit for cancellations within 48 hours of the beginning of a workshop.

 

If a course offered at an off site venue is cancelled, the BodyMindLife cancellation fees outlined above are in addition to any fees outlined by the off site venue.  

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BodyMindLife reserves the right to cancel any course without notice. In this instance a full refund will be given.

Transferring to another training

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In the event of cancellation from a BodyMindLife teacher training, BodyMindLife may consider transferring fees paid to another BodyMindLife training course within twelve months of the original course. This is at our discretion and we are under no obligation to do so. For transfers within 14 days of the course 25% of the training fee will be retained as an administration fee.

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Replacement of Teacher Training Certification

 

You can request a replacement on your Teacher Training certification (200 Hour and/or Pilates certificate) if your original certificate has been lost, stolen or damaged. The replacement fee for electronic certificates is $25.00.

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Conditions for 350/500 hr bundles:
 

• Payment Plan is available for 350/500 hr bundles. Must be paid in full before first training starts and is available via credit card payment plan only.

• 350hr only applies to BML core courses (Art of Alignment, Art of Sequencing, Philosophy).

• 500 BML teacher run trainings + 1 only guest teacher 50 hr module (additional costs may apply).

• Must register for all trainings at time of purchase.

• Must be completed within 18 months or 2 years for 500hr.

• $100 admin fee to change a course and must be applied for 14 days before course start date.

• No refunds or credits for incomplete courses.

 

Guest Teacher Training’s

 

Guest Teachers may have their own cancellation terms, of which they will advise you separately.

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The terms outlined below act as a general rule but our guest teachers reserve the right to charge in addition to these:

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• 10% of the course fee is non-refundable two weeks before the beginning of the training or workshop.

• 50% of the course fee is non-refundable 13 days before the beginning of the training or workshop.

• There is no refund or credit for cancellations within 48 hours of the beginning of a workshop

• If you purchase a pass for multiple workshops and cannot attend part or all of the sessions, no refund is available for the unused portion.

BodyMindLife and/or Guest Teachers reserve the right to cancel any course without notice. In this instance a full refund will be given.

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Retreats

 

Your retreat deposit is non-refundable and non-transferable. Full payment of your retreat is generally required at least 120 days prior to the commencement of the retreat. Some retreats may impose different cancellation fees however unless otherwise stated the cancellation terms are as follows:

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• Your deposit is non-refundable

• The deposit is your cancellation fee for cancellations outside of 90 days prior to departure

• Cancellations at or within 90 days 100% of the retreat fee is non-refundable.

BodyMindLife reserves the right to cancel any retreats without notice. In this instance a full refund would be given however BodyMindLife will not be liable for any other costs you have incurred (eg. as air tickets).

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Variations

 

We may sometimes add to change our terms and conditions. This includes changing class times, schedules, teachers, opening and closing hours, our services and facilities and membership fees and pricing policies. We do not automatically reduce your membership fees or extend passes because of the above reasons or if your preferred studio is closed for renovations or because of a reduced schedule during holiday periods.